Customer Service Manager

Job description

Operations Management

• Determine space and rates, send schedules/quotations, and handle bookings.
• Monitor and update shipment details and system data accurately.
• Optimize shipping plans to minimize cancellations

Shipment Monitoring

• Confirm plans with shippers before closing.
• Provide SI/sales memo information on time.
• Resolve operational issues promptly.

Customer Service

• Handle inquiries/complaints and maintain key client relationships.

Team Management

• Manage 20+ staff, oversee all company shipping lanes.
• Review performance, train staff, allocate resources, and coordinate with other departments.

Job Requirement

• Bachelor's degree in foreign trade, international economics, maritime transport, or
  related fields.
• Minimum of 5 years of experience in a similar role within the forwarding, shipping, or logistics industry.
• Expert in Cargowise, ERP or related platform in Logistics industry.
• Deeply knowledge in TP trade is advantage.
• Proficiency in English (listening, speaking, reading, and writing).
• Strong leadership and team management skills.
• Excellent at problem-solving, communication, negotiation & presentation skills.

Required Job Skills

TP trade ERP Cargowise