Data Analyst


Job description

  • Deploy and analyze requirements, activities, and design report templates/monitoring dashboards to optimize operation process;

  • Monitor performance and quality control plans to identify improvements;

  • Assist with monitoring real time telephone/chat/ email/ In App statistics through IPSCAPE (Call management system);

  • Ensure reports are completed within the specified requirements in the agreed SLAs and ensure the requestor understands any limitations;

  • Responsible for daily, weekly, monthly, quarterly and yearly reports of the whole project;

  • Explore and analyze datasets with tools like Excel;

  • Evaluate changes or tendency of data or statistic and advice the solution;

  • Recognize and adopt best practice in reporting and analyzing: data integrity, validation, documentation, dashboard;

  • Analyze and solve the problem at their roots and report the results as in chart;

  • Use statistics to generate clear and effective recommendations for action plans;

  • Arrange the rosters for 2 teams monthly, depending on the Regional forecasting of contact volume, Seasonal forecasting or Promotion forecasting;

  • Manage sick leave, annual leave, public holiday leave.

Job Requirement

  • At least 2 years of experience in Business Planning, Business Operations, Business Analyst, Data Analyst or any other relevant roles;

  • Experience working with CRM systems, Excel, growth strategies, Business Intelligence (BI) is a plus;

  • Bachelor’s degree in Business Administration, Management, Marketing, ISM (Information System Management) or another relevant field;

  • Fluent at English communication;

  • Have a good knowledge and understand of analytical tools, data analysis principles;

  • Adept at report writing and presenting findings;

  • Have strong analytical skills, attention to detail and critical thinking;

  • Experience in building a dashboard for performance monitoring.

Required Job Skills

Ecommerce Data Analyst SQL BI CRM ERP

Other Information

  • Monday to Saturday (9am – 6pm); working day: 25 days/month;
  • Working location: Tan Binh District, HCMC