Customer Service (Remote)

Job description

Receive, respond to, and resolve customer inquiries related to the company’s software through various channels such as desktop, phone, and email.
Guide customers on how to use the software, update them on new features, and troubleshoot basic technical issues.
Monitor and support customers during the trial period and assist with their transition to paid plans.
Collect and document customer feedback and suggestions to pass on to the Technical or Product Development team.
Collaborate with the Sales and Technical teams to ensure the best possible customer experience.

At least 1 year of experience in customer service, telesales, technical support, or related roles.
Strong communication skills; friendly, patient, and able to handle situations flexibly and professionally.
Proficient in using computers and online tools (Google Workspace, Zoom, Zalo, etc.); must have a smartphone.
Basic knowledge of or experience with using software is a plus (not required).
A love for pets is a big plus!
Able to work independently, proactively, and take full responsibility when working remotely.