Customer Service Executive

FINDTALENT JSC

Mô tả công việc

  • Receive and respond to customer inquiries via phone, email, fanpage, and website.
  • Provide product information, usage guidance, and warranty policies.
  • Handle customer complaints, product exchange/return, and warranty requests.
  • Monitor and follow up on pending cases to ensure timely resolution.
  • Record and report customer feedback and issues to the management.
  • Coordinate with Sales, Technical, and Logistics teams for after-sales support.
  • Update customer information and interactions in the CRM system.
  • Propose initiatives to improve service quality and customer satisfaction.

Yêu cầu công việc

  • College or University degree in Business Administration, Marketing, or related fields.
  • At least 1–2 years of experience in customer service.
  • Strong communication, listening, and problem-solving skills.
  • Proficient in Microsoft Office; experience with CRM software is a plus.
  • Professional appearance, clear voice, positive attitude, and customer-oriented mindset.

Kỹ năng công việc cần có

Customer Service Sales After-Sales