Customer Service (Remote)

Mô tả công việc

• Receive, respond to, and resolve customer inquiries related to the company’s software through various channels such as desktop, phone, and email.
• Guide customers on how to use the software, update them on new features, and troubleshoot basic technical issues.
• Monitor and support customers during the trial period and assist with their transition to paid plans.
• Collect and document customer feedback and suggestions to pass on to the Technical or Product Development team.
• Collaborate with the Sales and Technical teams to ensure the best possible customer experience.

Yêu cầu công việc

• At least 1 year of experience in customer service, telesales, technical support, or related roles.
• Strong communication skills; friendly, patient, and able to handle situations flexibly and professionally.
• Proficient in using computers and online tools (Google Workspace, Zoom, Zalo, etc.); must have a smartphone.
• Basic knowledge of or experience with using software is a plus (not required).
• A love for pets is a big plus!
• Able to work independently, proactively, and take full responsibility when working remotely.

Kỹ năng công việc cần có

customer service sales telesales

Thông tin khác

• Competitive compensation.
• Flexible remote work.
• Comprehensive training on the product and customer service skills.
• Friendly, dynamic working environment with fellow pet lovers.