Customer Service Executive

Job description

Receive and respond to customer inquiries via phone, email, fanpage, and website.
Provide product information, usage guidance, and warranty policies.
Handle customer complaints, product exchange/return, and warranty requests.
Monitor and follow up on pending cases to ensure timely resolution.
Record and report customer feedback and issues to the management.
Coordinate with Sales, Technical, and Logistics teams for after-sales support.
Update customer information and interactions in the CRM system.
Propose initiatives to improve service quality and customer satisfaction.

College or University degree in Business Administration, Marketing, or related fields.
At least 1–2 years of experience in customer service.
Strong communication, listening, and problem-solving skills.
Proficient in Microsoft Office; experience with CRM software is a plus.
Professional appearance, clear voice, positive attitude, and customer-oriented mindset.